FAQ

General Inquiry

What is the currency displayed on the website?

The currency displayed on the website is default in Hong Kong Dollars, but you may change the currency to CNY, EURO or USD.

What forms of payment are accepted?

We accept bank transfer or Paypal. 

Can I cancel or change my order?

If you would like to make changes to your order, please contact our customer service at cs@risgifts.com within 24 hours of placing an order. We will do our best to help. If your order is a customized order, it may not be cancelled as the process will be initiated immediately after order.

Is the payment process secure?

Yes, rest assured that any information provided will be Secure Socket Layer (SSL) encrypted to ensure that all personal and financial information is safe and secure.

What if my product is out of stock?

If an item is Out of Stock, please contact us at info@risgifts.com.

Can I order online and pick-up in one of our affiliate retail locations?

We welcome you to check out our products at our affiliate and retail locations. For more information, please refer to our “Affiliate and Retail Location ” or email us at info@risgifts.com .

How to customize my order?

You may upload your image onto the website following the dimensions guide provided. Please follow the instructions within the product selected. For more information, please contact our customer service at cs@risgifts.com.

 

Exchange/ Return

What is your Return Policy?

Customers can exchange any non-personalized items within 7 days from receipt of delivery. The items eligible for return must be new, unopened and unused. Original tags, wrapping, or boxes should be intact. Items which are personalized or discounted are not eligible for exchange. All products are non-refundable. RIS gifts reserves the right of final decision in the case of disputes.

Please contact us at cs@risgifts.com for further arrangement.

 

Shipping & Delivery

Where do you deliver?

Currently, we deliver within Hong Kong (Hong Kong Island, Kowloon, and New Territory). For delivery to outerlying islands or remote areas, please contact us at cs@risgifts.com for further enquiry or arrangement.

What shipping options are available?

We offer free standard shipping for orders over HK$400. Orders will be delivered within 3-5 business days once payment has been made. Delivery time differ. Orders made over public holidays may take longer to arrive.

Do you ship internationally?

For international shipping, please contact us at cs@risgifts.com

Can you deliver at a specific time?

Once order is confirmed, we will arrange delivery with our courier service. Deliveries shall be made from Monday to Friday, except Public Holidays. Our courier service will contact you prior to each delivery usually from 9am to 6pm.

 

Wholesale Inquiries

How do I become a wholesale partner?

We offer wholesale option as well. Please contact us at info@risgifts.com.

 

Corporate Inquiries

How do I purchase corporate gifts?

Most of the gifts on our website can be customized to add your company logo or designs. For more information, please contact info@risgifts.com.